CIS Learning Center

Transitioning to a Better Member Experience

Investing in What Members Need: CIS Begins Transition to a New Learning Center

CIS is beginning a transition to a new online Learning Center following a vendor decision to phase out the current platform in 2026. This change is driven by the vendor — not CIS — creating a clear need to plan ahead and ensure continuity for members. With that change on the horizon, CIS took the opportunity to step back, evaluate options, and select a solution that better supports members over the long term.

Rather than move quickly to a like-for-like replacement, CIS conducted a structured review, gathered input, and focused on what members need most: ease of use, flexibility, and reliable access to training. The result is a new platform — Docebo — designed to improve the experience while supporting long-term affordability.

Today, the CIS Learning Center serves thousands of users across nearly all members. Training supports safer workplaces, reduces risk, and helps employees do their jobs effectively. As members face tighter budgets and fewer easy choices, the goal is to ensure members can continue to provide valuable, practical training to their employees while getting the most value possible from their CIS membership.

With support from the CIS Board of Trustees, the transition will be phased to avoid disruption. The Board’s direction ensures there will be no gap in service, with the current Learning Center remaining in place through July 2027. This allows members to continue accessing courses and historical records without interruption while the new system is introduced — protecting continuity and reinforcing CIS’ commitment to reliable service.

A Phased Rollout

The rollout will happen in stages. Planning and early communication begin this summer. The new Learning Center will launch early next year with a smaller group of members, followed by a gradual expansion through the spring and summer. By mid-2027, all members are expected to be operating in the new system, with the legacy platform retired shortly after.

This measured approach protects continuity and gives each member time to transition in a way that works for their organization. It also ensures training records and compliance data remain intact — an important consideration for many members.

Built for Members

The new Learning Center will offer a simpler interface, improved reporting, and more flexibility in how training is delivered and tracked. It also creates opportunities to expand course offerings over time, including shorter, more targeted content that fits more easily into the workday. These improvements are designed to make training easier to access, more relevant to day-to-day work, and more efficient for members to manage — delivering stronger overall value.

CIS is intentionally focusing less on how pricing is structured and more on what members care about most: access, usability, and the ability to deliver effective training without adding unnecessary cost pressures.

This transition reflects ongoing conversations with the Board and member feedback about affordability, service expectations, and the need to prioritize investments that deliver everyday value. It is one example of how CIS continues to adapt its services while maintaining a focus on long-term sustainability and responsible stewardship of member resources.

CIS will begin sharing more details soon, including timelines and opportunities for training and support. As the transition moves forward, communication and responsiveness will remain a priority.

At its core, this is about managing a required change in a thoughtful way — maintaining access, protecting value, and ensuring the Learning Center continues to support the work members do every day while keeping affordability and member needs front and center.