Highlights

2023 Achievements and Milestones

PRESERVED stable rates for our programs.

SUSTAINED financial stability.

BEGAN work on a new five-year strategic plan to enhance value for members.

EXPANDED the use of CIS’ Learning Center by increasing the number of members using learning plans by 31% — plus, grew the number of plans by 69%.

STRENGTHENED partnership with SAIF to provide more affordable workers’ compensation coverage to members — while providing expert risk management and public safety services.

SUPPORTED cybersecurity specialist’s efforts to help protect members from cyberattacks.

REVAMPED the risk management Best Practice Survey.

CREATED and updated public safety-related trainings.

TRAVELED across the state for Active Threat Training, Use of Force Training, Crisis Intervention Team Training in Use of Force, De-Escalation Training, Risk Management Training, and PTSD guidance.

PROVIDED innovative-yet-practical advice and training to CIS members on a variety of old and new employment law and employee relations issues, including Paid Leave Oregon, discrimination and harassment in the workplace, and managing teleworking employees.

MAINTAINED the online Wildfire Response Resources page in response to devastating wildfires.

STRIVED to control litigation costs through Pre-Loss and Hire-to-Retire (H₂R) program.

ACHIEVED impressive Learning Center milestone of over 100,000 courses marked complete (since launching in January 2019), with over 30,000 of those achievements recorded just in 2023.

CONTINUED to partner with correction facilities on best practices to reduce jail claims.

UPDATED Employee Benefits homepage, making it easier to navigate to benefits summary, to find Plan Documents, and direct carrier resources and group numbers.

CONDUCTED employee benefits quarterly trainings for Employer Administrators.

IMPLEMENTED improved communications plan for CIS Benefits and introduced new Employer Renewal Packet, customized to each member to help guide them through the Benefits renewal.

EXPANDED the number of informative employee-facing Open Enrollment Materials documents on CIS-Connect.

TRAVELED for employer Open Enrollment meetings and offered BAC (Benefit Advisory Committee) meetings at every location to garner feedback from members.

OFFERED virtual employer Open Enrollment Benefits appointments for employer administrators who were unable to attend in-person meetings.

IMPROVED CIS Benefits reports for searching and sorting.

PROMOTED popular CIS Benefits programs: Hinge Health and SurgeryPlus.

EXPANDED Contact Resource Management (CRM) software to improve cross-communication between CIS departments — and overall awareness of member milestones.